Privacy Policy

By sharing the Privacy Policy for HappyHomeCollective (collectively, “we” or “us” or "our"), we hope to help you understand how information can create new opportunities for our customers, as well as to reassure you that we respect and honor customer requests to restrict and protect personal information.

By using happyhomecollective.com or our mobile app (collectively, “Websites”), making a purchase from our catalogs, emailing customer service, engaging with us on social media, interacting with us in any way, or utilizing any of our services, you consent to this Privacy Policy.

Section 1 - Types of Information Collected

Personal Information:

When your purchase something from our Websites, join our Email Registry, post a product review, engage with us on our various social media platforms, or interact with us in any way, you may choose to give us personal information, such as: your name, email address, mailing address, ZIP code, phone number and credit card number. This allows us to provide you with our services, to process your transactions more efficiently and, ultimately, to give you a higher caliber of customer service. The decision to provide this information is optional. However, if you choose not to provide the requested information, you may not be able to use some or all of the features of our Websites or our services. 

Usage and Website Activity Information:

When you browse our Websites, we may also collect information, such as: your Internet service provider's address, the name of the external website directing you, as well as your clicks and activity on our Websites. This anonymous usage information generally is not associated with your personal information. This tracking data helps us understand how to make our Websites more available and user-friendly to our customers.

We also gather customer information by taking note of the purchases you make. Think of it as a concierge service where customer preferences are remembered for future consideration. By looking at your purchases in context with marketing demographics or with information from companies whose products and services you may be interested in, it helps our buyers and merchandisers continue to seek out products and designs you may find relevant and unique.

Section 2 - How We Use Your Information

The personal information we collect is primarily intended to communicate with you, to offer better customer service, and to improve communications. For example, we may inform customers of products and services that may interest them through email marketing using the email addresses you have provided to us previously. When a purchased item is not immediately available, many of our customers appreciate receiving an email to update the status of their order. We also may need to contact customers by phone, postal mail or email if questions arise regarding their orders.

Section 3 - Your Consent

When you provide us with personal information to complete a transaction, arrange for a delivery or engage us for any customer service related requests, we imply that you have given consent to us collecting and using your personal information for that specific reason only.

For other information collecting purposes such as marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Section 4 - How to Remove Your Name from Our Contact Lists

We appreciate and respect that not all customers may wish to benefit from the opportunity to receive first hand marketing materials. If you have changed your mind and do not want us to share marketing materials with you, please immediately contact us at support@happyhomecollective.com and we will remove your name from our mailing lists. When contacting us, please clearly state your request, including your name, mailing address, email address and phone number. After we process your request, you should no longer receive our marketing materials.

Section 5 - Third-Party Services

in general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Section 6 - Disclosure and Compliance with Laws and Regulations

We cooperate with government and law-enforcement officials and private parties to enforce and comply with the law. We may disclose personal information and any other information about you to government or law-enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas); to protect our safety, property or rights or those of any third party; to prevent or stop any illegal, unethical or legally actionable activity; or to comply with the law.

Section 7 - Information Security

We take our customers’ personal information seriously and take steps to protect our customers' personal information against loss, misuse, alteration and unauthorized access. To protect your personal information (including credit card information), we use encryption technology whenever receiving and transferring your payment information on our Websites. Your information is encrypted using Secure Sockets Layer (SSL) technology and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

About SSL certificates:

When you make a purchase online, either a solid key or a locked padlock icon will appear in the lower right of your browser window. This icon indicates that your transaction session is secured through Secure Sockets Layer (SSL).

Section 8 - Your Responsibilities

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You are responsible for all activities that occur under your account or password. As a result, it is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a computer that others may have access to.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Section 9 - Updates to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Section 10 - Questions?

If you have any questions regarding our Privacy Policy, please contact us at support@happyhomecollective.com and we will do our best to answer them.